This Privacy Policy explains how CycleCare Rome processes personal data when users contact us, request bicycle servicing, visit the workshop website, or otherwise interact with our services.
Use the contact details below for privacy questions and rights requests.
Depending on the circumstances, users may request access to their data, correction of inaccurate information, deletion where permitted, restriction of processing, or objection to certain processing activities. Where processing is based on consent, that consent may be withdrawn for future processing.
To exercise a privacy right, a user should provide enough information for us to identify the relevant records and understand the request. We may ask for additional details if needed to verify identity or to determine whether an exception applies under law.
We keep personal data only for as long as needed to handle enquiries, manage workshop services, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer required, it is deleted, anonymised, or otherwise handled in a secure manner consistent with our retention practices.
The updated version will apply from the date it is published unless a different effective date is stated. We may take reasonable steps to draw attention to material changes, but users should review the notice periodically.
We may process identification and contact details, service request information, bicycle intake and inspection details, quote and approval records, payment-related records, communication content, and technical data such as device or browser information. Where relevant, we also process information needed to manage repairs, parts ordering, collection, and service summaries.
We receive data from contact forms, email, phone calls, workshop drop-ins, booking requests, intake discussions, inspection notes, and follow-up communications. We may also generate records from appointment handling, service progress, quality checks, and website use.
We may use strictly necessary cookies to support basic site operation, preference cookies to remember limited settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose.
Users can usually manage cookies through their browser controls, including blocking or deleting cookies already stored. Where the site uses preference or analytics tools, those settings may also be adjusted if available. Disabling certain cookies may reduce the functionality of forms or other website features.
We use personal data to respond to enquiries, schedule and manage bicycle intake, inspect bicycles, prepare and confirm quotes, carry out repairs and adjustments, order compatible parts after confirmation, issue service summaries, process payments, maintain records, improve website performance, and meet legal obligations.
We may share personal data with operational partners that support website hosting, communications, record keeping, payment processing, or similar administrative functions. These recipients are expected to handle data under appropriate confidentiality and security obligations and to use it only for the services they provide to us.
Personal data may be shared where necessary to comply with legal obligations, respond to lawful requests, protect rights in a dispute, or support fraud prevention and security measures. Any such disclosure is limited to what is reasonably necessary for the relevant purpose.
CycleCare Rome acts as a data controller for personal data processed in connection with website enquiries, workshop administration, and related service handling. Processing is based on applicable legal grounds under the GDPR, including performance of a contract, legitimate interests, legal obligations, and consent where required.
Where the GDPR applies, individuals may have rights of access, rectification, erasure, restriction, objection, and data portability, as well as the right to withdraw consent where processing is based on consent. These rights are not absolute and may be limited by legal retention duties or other lawful grounds for processing.
